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What do I do if I want to cancel my order?

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.

We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

If you have any further problems or enqurieis you can email us on hello@chefsblock.co.za.

HOW TO CONTACT US

If you have any queries, please do not hesiate to pop us an email at daniel@chefsblock.co.za / hello@chefsblock.co.za or give Daniel a call on +27 (0)82 325 7978.

WHERE TO FIND US

Caffeluxe

Shop no 4

Island centre

Paarden Eliand Road

Paarden Eliand

HOW TO PAY

All cards are accepted as per PayFast regulations. 

EFT's are accepted on request - Please send the name / description of the product you are intrested in to Daniel at daniel@chefsblock.co.za.

NEED SOME HELP?

If you have any concerns / complaints / suggestions or any questions, please do not hesitate to pop Daniel an email at daniel@chefsblock.co.za.

CAN I BUY A GIFT VOUCHER?

If you are intrested in purchasing a gift voucher, please contact Daniel at daniel@chefsblock.co.za for more information.

HOW TO BUY ONLINE

7 EASY STEPS TO SHOP WITH US!

1. Click on SHOP BY CATEGORY and select a category of your choice. 

2. FILTERS (optional): Drag the price/size filter to your desired price/size range and APPLY FILTERS to narrow your search. 

3. Browse through our wonderful products and select the product of your choice. 

4. Select SIZE and/or QUANTITY you would like.

5. Press ADD TO CART.

6. Once you are done with shopping, find your cart at the TOP RIGHT HAND CORNER

7. Click CHECK OUT and follow the payment steps to complete your order. 

If you have any problems, please do not hesiate to contact Daniel at daniel@chefsblock.co.za for help!

HOW CAN I PAY?

All cards are accepted as per PayFast regulations. 

EFT's are accepted on request - Please send the name / description of the product you are intrested in to Daniel at daniel@chefsblock.co.za.

CAN I RETURN A PRODUCT?

Unwanted Products

NO REFUNDS however we will provide you with a voucher to the value of the returned product/s providied that: 

  • it is undamaged and unused, with the original labels and stickers still attached; 

  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).

  • you return within 30 days (or 7 days for products marked “SALE”) of delivery to you or collection by you of the unwanted product. After 30 days (or 7 days for products marked “SALE”), you can only return a product if it is defective within 3 months from delivery to or collection by you.

Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by contacting Daniel @ daniel@chefsblock.co.za. 

We will be in touch to make arrangements to inspect the damaged products. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or provide a voucher. Vouchers are normally handled within 8 days of logging the damages. Repairs and replacements could take longer, depending on parts / replacement availability.

If you have any queries, please do not hesitate to pop Daniel an email at daniel@chefsblock.co.za.

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